Shipping & Returns

Shipping & Returns

Trikoterie charges a shipping fee of € 6,90 within Austria and € 9,90 worldwide (International Shipping). You will receive our deliveries, as long as all items of the order are in stock, within 3-5 business days by mail.

However, we prefer you to come to our store at Stumpergasse 50, 1060 Vienna and pick up your order. This way you can try on your new favorite jerseys and if the size you ordered doesn't fit you can exchange it right away. This way we save shipping material and you save effort when exchanging.

Payment

We currently accept Visa, MasterCard, SOFORT bank transfers and Paypal in our webshop.
In our offline store we're happy if you pay cash.

Exchanges

If you have ordered something and you have misjudged your size - no problem, we are happy to help. Come directly to the store and exchange your (unworn) order right away. Alternatively, please contact us by e-mail at office@trikoterie.at and we will send you your desired size.

Returns

We ask for your understanding that we cannot take back worn jerseys and accessories. Of course you can make use of your right of withdrawal within 30 days and return unused items. Please notify us of returns in advance by email to office@trikoterie and then send them to:
Trikoterie, Stumpergasse 50/4, 1060 Vienna, Austria.

Please do not be angry with us that we as a small label cannot offer free returns, and therefore do not provide return labels or the like. Mistakenly wrongly delivered items will of course be exchanged free of charge.